Ann Sacks (18th Street)

Although we ultimately selected our bathroom tiles from Ann Sacks, the overall experience was forgettable one of the least impressive in our tile shopping journey. The showroom is beautiful and the product selection is undeniably high quality, but the service fell far short of expectations. We encountered a lack of attentiveness and care — especially surprising given the premium nature of the brand. Our show room appointment started 28 minutes late without apology or acknowledgment. For a design-forward company, we expected a more elevated and supportive experience, especially during such a detail-oriented process. In the end, we’re happy with the tiles we chose. With some improvement in client care and communication, this showroom could truly match the quality of the materials it sells.

This company does not have quality control and sent me tile that was clearly defective. Some pieces were fine, the rest are defective. This is only noticeable after install as some pieces were acceptable. A rep from the company told me “your tiles are wet, you need to allow them to dry” (even though they weren’t wet). The rep then attempted to tell me my installer installed the tile incorrectly (he installed it correctly). Finally after showing them a video of spare tiles that were defective (meaning dry and the installer hadn’t installed them) they finally admitting the product was defective and their solution was that I have to pay to have all the tile and drywall removed myself. To say this company is grossly incompetent in resolution and quality product is an understatement. They did everything to try to blame me for their defective product and have done ABSOLUTELY NOTHING to resolve. Don’t waste your time with this company. (The grey terrazzo is the defective tile)

An sacks sold us tile that was vastly different than the samples we saw and in two distinct batches one with a dark rough finish and one that was clean. We attempted to negotiate a return to purchase other tiles that were finished wewith some level of consistency and they offered to sell us new tiles at a premium and not offer us any trade in value for clearly deficient tile. Customer service was extremely unhelpful and non commercial even after buying tens of thousands of dollars of tile.

Sales team here not helpful at all. The person that I was dealing with - Angela - was useless and gave the impression that she could care less about getting my business.

Tiles are beautiful. But the sales team is rude. You are not getting our business. If you want to sell high end tiles, get friendly and capable sales team.